Professional 
De-escalation Techniques

In this course, we will demonstrate the proper steps and techniques security guards should use when confronted with hostility from customers or extenuating circumstances.
As a security guard, it is crucial to learn de-escalation techniques as you’ll be faced with adverse situations on the job, requiring you to step in and be a voice of reason. 
Two male Flex Point Security guards dressed in formal suits providing security at an event standing by the entrance

  • Online course

    Available on desktop and mobile

  • Course Certificate

    Display your skills on Linkedin and your resume

  • 1 hour course

    Skill-based, hands-on learning

    • 6 Modules

      Includes a knowledge check
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    Top Tier Training With

    Our Team of Experts

    Our instructors are experts from all walks of life including the security, fire safety, traffic control, first aid and CPR industries.

    Kamil Solowiej
    Training Coordinator

    Mohammed Hassan
    Course Instructor

    Sebastian Jakiela
    Course Instructor

    Nagie Opoku
    Training Coodinator

    Johnson Chau
    Facilities Coordinator

    Kennedy Kao

    Course Writer

    Felix Opoku
    Academy President

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